Terms & Conditions

By accessing our website, making a booking, or staying at any The Fern Bookings property, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Definitions

  • "We/Us/Our" – The Fern Bookings, operated by The Fern Hotels & Resorts, HQ in Mumbai, India.
  • "Guest" – Any person making a booking or staying at our properties.
  • "Property" – Any The Fern hotel or resort (e.g., The Fern Goa, Delhi, Udaipur, etc.).

2. Booking & Payment

  • All bookings are confirmed only upon receipt of full payment or authorized deposit.
  • Prices are in INR, per night, and include taxes unless stated otherwise.
  • Payment via secure gateways (Razorpay, Paytm, cards). We do not store card details.
  • Call +91 7982889317 for phone bookings.

3. Check-In / Check-Out

  • Check-in: 2:00 PM | Check-out: 12:00 PM (early/late subject to availability & charges).
  • Valid government ID (Aadhaar, Passport, DL) required for all guests above 18.
  • Guests under 18 must be accompanied by a parent/legal guardian.

4. Cancellation & Refund Policy

  • More than 15 days before check-in: 100% refund.
  • 7–15 days: 50% refund.
  • Less than 7 days: No refund.
  • Peak periods: Non-refundable.
  • Refunds processed within 7–10 business days.

5. Guest Conduct

  • Respect local laws and property rules.
  • No smoking in rooms (designated areas only). Fine applicable for violation.
  • No pets (except certified service animals).
  • Damage to property will be charged at replacement cost.

6. Services & Amenities

  • Swimming Pool, Spa & Wellness, Fitness Center, Multi-Cuisine Dining, High-Speed WiFi, 24/7 Room Service – subject to availability.
  • We reserve the right to modify services due to weather, maintenance, or force majeure.

7. Liability

  • We are not liable for loss/theft of valuables. Use in-room safes.
  • Guests are responsible for their safety during activities.
  • Force majeure (natural disasters, riots, pandemics) may lead to cancellation without liability.

8. Intellectual Property

All content on our website (photos, text, logos) is owned by The Fern Bookings. Unauthorized use is prohibited.

9. Governing Law

These terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Mumbai.

10. Amendments

We may update these terms. Continued use of our services constitutes acceptance of changes.

11. Contact

The Fern Bookings
The Fern Hotels & Resorts, Mumbai, India
Email: support@thefernbookings.com
Phone: +91 7982889317