At The Fern Bookings ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thefernbookings.com, make a booking, or use our services across our properties in India.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, payment details, and government ID when you make a reservation, subscribe to our newsletter, or contact us via +91 7982889317 or info@thefernbookings.com.
- Booking & Stay Preferences: Check-in/check-out dates, number of adults/children/rooms, special requests, and room preferences.
- Automatically Collected Data: IP address, browser type, device information, and cookies when you browse our site.
- Third-Party Data: Information from social media (Facebook, Instagram, Twitter, LinkedIn) if you interact with our pages or share content.
2. How We Use Your Information
Your data helps us deliver exceptional hospitality:
- Process and confirm bookings at The Fern properties (Goa, Delhi, Udaipur, etc.).
- Send confirmation emails, SMS, and WhatsApp updates.
- Personalize your stay.
- Send exclusive offers, early-bird packages, and newsletters.
- Improve our website, services, and marketing.
- Comply with legal obligations (e.g., KYC for stays, tax reporting).
3. Cookies & Tracking
We use cookies to enhance your experience:
- Essential cookies for booking functionality (check-in/out picker, guest counter).
- Analytics cookies (Google Analytics) to understand visitor behavior.
- Marketing cookies for retargeting offers and promotions.
You can disable cookies in your browser, but some features (e.g., "Check Availability") may not work.
4. Data Sharing
We do not sell your data. We share only when necessary:
- With The Fern properties for operational purposes.
- Payment gateways (Razorpay, Paytm, etc.) – PCI-DSS compliant.
- Service partners for guest experiences.
- Legal authorities when required by Indian law.
5. Data Security
We implement industry-standard security:
- SSL encryption for all data transmission.
- Secure servers hosted in India.
- Regular audits and employee training on data protection.
However, no method is 100% secure. We cannot guarantee absolute security.
6. Your Rights (Under Indian Law & GDPR Principles)
- Access, correct, or delete your personal data.
- Opt-out of marketing emails (unsubscribe link in every newsletter).
- Withdraw consent for non-essential cookies.
- Request data portability.
Contact us at privacy@thefernbookings.com or call +91 7982889317.
7. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. Parents may contact us to delete any such data.
8. Third-Party Links
Our site may link to external platforms (e.g., Instagram, booking engines). We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy. Changes will be posted here with the "Last Updated" date. Continued use of our site constitutes acceptance.
10. Contact Us
The Fern Bookings
The Fern Hotels & Resorts, Mumbai, India
Email: privacy@thefernbookings.com
Phone: +91 7982889317